FAQs

FAQs

If you or a loved one could use some assistance with activities of daily living such as, meal preparation, transportation, cleaning and personal hygiene, home care services may be exactly what you are looking for. Below are some of the most commonly asked questions when inquiring about home care services.

FAQ

Home care service is the assistance of activities of daily living (ADLs) in one’s home. These activities can include bathing, dressing, cooking, cleaning, grocery shopping, etc. The assistance needed is determined based on each client's specific needs.

Anyone! Individuals of all ages and various needs can receive home care services. If you think yourself or a loved is in need of assistance please feel free to give us a call today. Our staff can provide a free in home assessment to see if home care is right for you.

People age at different rates, there is no set age as to when home care services need to be provided. Some indicators to look for when contemplating home care services for a loved are tidiness. Have you noticed a loved one's home is not as clean as it used to be? Has their personal hygiene declined, or is their memory not as sharp as it used to be? Weight loss is another good indicator that some home care services may be desired. These are a few of the many signs a loved one needs some extra assistance around the home. A great referral source for home care services can be the loved ones primary care physician. Along with family, a PCP is usually the one to initiate the idea of home care services.

In many cases transportation can be provided to and from medical appointments. It is easier to provide transportation when a 24 hour notice is given. Routine appointments can be accommodated as well. Also if a client just needs to get out of the house, a caregiver can take them to run errands on occasion.

Non-medical caregivers are not allowed to do anything that is considered clinical. This would include checking vitals such as blood sugar and blood pressure. Most importantly non-medical caregivers are not allowed to administer medication; this includes insulin and other injections. If medication is needed then this will have to be administered by the patient themselves or by a trusted family member. A non-medical caregiver can give medication reminders so that a patient is taking their required medications.

Yes, home care services can be provided for someone who lives in an assisted living facility. The first step in the process is to meet with the family, the patient, and the facility manager. This is done to assess the client’s specific needs and situation. Once the situation is understood we will match you with one of our caregivers that will best suited for the patient's needs. A new caregiver can be requested at any time.

It depends on the type of assistance that is needed. If your doctor has prescribed clinical help that would be administered by a registered nurse, physical therapist, or occupational therapist, Medicare will pay. Also, while under the care of an in-home clinician, a home health aide or other caregiver can be assigned under Medicare coverage for non-medical needs such as bathing and certain other types of personal care. Medicare will not pay if you need help with activities of daily living such as non-prescribed personal care, meal preparation, medication reminders and housekeeping. The only insurance that does cover these services is long-term care insurance, which in most cases is privately purchased.

An upfront deposit will be required before home care services are started, generally covering about one to two weeks of service, depending on what time of the month service is initiated. The deposit will be refunded at the end of your tenure with our agency if all invoices have been paid. You will be charged on a semi-monthly basis. No long term contract is required, allowing maximum flexibility as needs change.

This will depend on the amount of service you require. If you require extensive hours or 24-hour care, it is only practical to have more than one caregiver coming on a shift basis. However, we will certainly strive for persistence with the staff that is providing the care, especially when effort has been made to match the right personalities and care needs. The caregivers like it this way too, due to the nature of personal home care services, especially with bathing and close physical contact, familiarity and routines make everything much more comfortable for the person receiving care. Keep in mind we will have to accommodate caregivers for personal time off, illnesses, and alternating holidays.

We contact occupational schools, participate in job fairs, place advertisements, attract applicants through the Internet, and use an employee referral program. We have a stringent screening process that includes background checks, verification of qualifications, and a three step interview process. All background information is available upon request. Our caregivers also have varied experience. For this reason, we meet with the family to get detailed information in order to put together a plan of care that is best suited for your needs. By doing this, we can ensure that each employee that we send out has all of the skills to address the needs of each client. If a client's health status deteriorates and requires more skill, we will make arrangements to staff accordingly.

As with any employment situation, unforeseen circumstances can interfere with a schedule. Our agency verifies time in and time out with both the employee and clients. This guarantees that clients are accurately billed for the actual hours worked. In the event that an employee is unable to work for an entire shift, we have on call and fill in caregivers available 24 hours a day, 7 days a week. This is one of the major advantages of working with an agency, the assurance and peace-of-mind that back-up staffing is an important part of the service provided, especially for frail seniors.

911 will immediately be called in the event of a medical emergency. There is an emergency procedure policy that every caregiver is trained on when hired, with annual training updates. We also ask the family to post a list of emergency numbers by the phone and put them in the order that they should be called. 911 would usually be the first call in the event of an emergency, followed by the listed family members.

We highly recommend that the family is involved in monitoring the quality of care. We want to make sure you are 100% satisfied with our services. Try to be involved in your loved one’s care. Get to know the caregivers and the managers overseeing care. If you see anything in the home that concerns you, please report it immediately no matter how insignificant your observation may seem. Try to visit frequently to get a true understanding of what is occurring on a daily basis. (If you live out of the area, find someone you trust to make the visits.) Our own management team, including the owners will do unscheduled supervisory visits, an important aspect of quality assurance. Lastly, we also provide a chart book, and the caregivers note all important information for you to review. Family members have full access to the charts, and the notes can be scanned and emailed if you wish.

Our Passion ♥ Our Care ♥ Your Home